The hotel offers amenities for your comfortable stay and unforgettable experiences
Really good Check-In!
“I appreciated the excellent service during check-in, as the front desk team went above and beyond to accommodate our late arrival.” view full review
Ideal for Convenience
“Having access to a kitchenette in the room allowed us to prepare meals, which made our stay even more enjoyable.” view full review
Delicious Nearby Eats
“The proximity to nearby restaurants like Farmer Brown enhanced our dining experience with delicious local food options.” view full review
Comfy and Cozy
“The room was cozy and well-appointed, providing a comfortable retreat after a day of exploring the city.” view full review
General
Non-smoking property
Free Wi-Fi
Car park
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Children are welcome
Ice machine
Services
Valet parking
Dry cleaning
Dining
Restaurant
Bar/ Lounge area
Business
Business centre
Room features
Tea and coffee facilities
Ironing facilities
Bathroom
Hair dryer
Media
Flat-screen TV
Cable/ Satellite television
AM/FM alarm clock
Show more
Location
25 Mason Street,
San Francisco,
California,
United States,
94102,
California
Map view
25 Mason Street,
San Francisco,
California,
United States,
94102,
California
City landmarks
Harbour
Pier 39
2.8
km
Grant Avenue
Chinatown
1.4
km
Monument
Lombard Street
2.2
km
Shopping Area
Union Square
610 m
Market
Ferry Building
2.2
km
Gallery
San Francisco Museum of Modern Art
980 m
Cable Car
Cable Car Museum
1.6
km
Tower
Coit Tower
2.1
km
Public Building
San Francisco City Hall
1.1
km
Museum
Asian Art Museum
1.1
km
Museum
Exploratorium
2.2
km
Museum
Contemporary Jewish Museum
710 m
Historic Site
Painted Ladies
2.2
km
Harbour
Fisherman's Wharf
2.8
km
Island
Alcatraz Island
5.0
km
Event hall
Moscone Center
730 m
Church
Grace Cathedral
1.2
km
Museum
Children's Creativity Museum
950 m
Church
St. Patrick's Catholic Church
720 m
Museum
Museum of the African Diaspora
770 m
Bush St What3words: ///also.secret.ever
Dragon's Gate
850 m
Mall
Metreon
610 m
Baseball Stadium
Oracle Park
2.4
km
Park
Mission Dolores Park
3.1
km
Gallery
Xanadu Gallery
770 m
Museum
Wells Fargo History Museum
1.4
km
Garden
Yerba Buena Gardens
620 m
Museum
Yerba Buena Center for the Arts
880 m
Fountain
Lotta's Fountain
2.1
km
Nearby
Mall
Westfield San Francisco Centre
280 m
Restaurants
Pinecrest Diner
390 m
401 Geary St Union Square
Taqueria Castillo Mason
30 m
10 Mason St
Blue Bottle Cafe
360 m
66 Mint St Mint Plaza
Carl's Jr
130 m
10 United Nations Plz
Equator Coffees & Teas
180 m
2 Miller Ave
Tad's Steakhouse
390 m
38 Ellis St
Cable Car Coffee
130 m
900 Market St
Barbary Coast Pastry & Coffee
200 m
55 Cyril Magnin St
Homeskillet San Francisco
190 m
1001 Market St
Kusina Ni Tess
260 m
237 Ellis St On Ellis St. between Mason and Taylor St.
Daniels Cafe
230 m
154 Ellis St
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Warm and inviting atmosphere
Polite and professional service
Cracking paint in rooms
Issues with heating and elevator
7.0/10
Very good
Rooms
7.4
Location
6.9
Service
7.9
Dining
6.2
Guest reviews
7.0/10
based on 15 reviews
3/5
based on 930 reviews
6.8
6.8/10 based on 247 reviews
#185 of 234 hotels in San Francisco based on Tripadvisor
John
United Kingdom,
June
2024
6.0/10
The Hotel Metropolis is a mixed bag with some highlights like friendly service but troubling issues such as a problematic location in Tenderloin. The rooms, although adjacent to the elevator, were comfortable. The dining experience served by the reception front officer was unconventional yet acceptable.
Rooms
7.0
The rooms were literally adjacent to the elevator, but they were comfortable and clean.
Service
8.0
The staff, especially Elli at the front desk, was very nice and helpful. They even provided a pre-printed sheet with breakfast locations, showing attention to detail.
Location
5.0
The location in Tenderloin is a major downside, attracting homeless individuals and gang members. However, the proximity to the commercial area is convenient.
Dining
6.0
The dining experience, with breakfast 'served' in a bag by the reception front officer, was unconventional but passable. The breakfast room was a bit cramped.
Facilities
6.0
The hotel offered typical facilities, including laundry and valet parking.
Jonathan
United States,
May
2024
6.8/10
The hotel offers clean and comfortable rooms, with friendly staff. Although lacking a mini fridge and breakfast, the experience comes at a price point where higher-end chain hotels become worth considering. The location is close to the commercial area, not without some challenges but can be greatly enjoyed. Dining options are basic but satisfactory for a quick bite.
Rooms
8.0
The rooms were clean and the beds comfortable, making for a pleasant stay.
Service
7.0
The service was generally helpful and courteous, aside from a small hiccup during check-in.
Location
6.0
The location is convenient for accessing the commercial area, although experiencing some challenges with the surroundings.
Dining
6.0
The dining options were limited but sufficient for a quick meal.
Facilities
7.0
The hotel offers basic facilities that meet the standard expectations.
Kevin
United Kingdom,
May
2024
7.8/10
The hotel offers spacious rooms with a queen bed, desk, and window seating, providing a cozy atmosphere. The service from the staff, particularly the cheerful and helpful team, adds a personal touch to the stay. The location, while close to shopping and Union Square, may pose challenges with noise at night. The dining options, including nearby cafes, enhance the culinary experience with diverse choices. Overall, the facilities meet expectations for a comfortable stay.
Rooms
8.0
The room was plenty big with a queen bed, desk, window seating, and a tub with shower and sink.
Service
9.0
The staff was very helpful and cheerful.
Location
7.0
The location is very close to a major shopping mall and other shops, the cable car turnaround, and Union Square.
Dining
8.0
Dining options at nearby cafes or the adjacent Farmer Brown country/soul restaurant enhance the culinary experience.
Facilities
7.0
The facilities cover essential services to ensure a comfortable stay.
Francis
United Kingdom,
May
2024
6.0/10
The hotel rooms need maintenance as there were broken items and it was noisy due to music from the bar, but the location is convenient near Union Square and transit. The breakfast was basic but filled a hole. The service had highs and lows, with great tea and coffee but unacknowledged complaints.
Rooms
5.0
The rooms were small, lacked air conditioning, and needed updating, but the location was close to many attractions.
Service
6.0
The service had positives like offering tea and coffee but also negatives such as being unwilling to address written complaints.
Location
8.0
The hotel is close to Union Square and transit, making it convenient for exploring the city.
Dining
6.0
The breakfast was minimal but enough to start the day.
Facilities
5.0
The facilities were average with limited services.
Harold
United Kingdom,
May
2024
7.0/10
The hotel offers clean and modern rooms that are slightly small but unique, with a queen bed, desk, window seating, and a tub with shower and sink. The service was exceptional, with polite staff who were knowledgeable and efficient. The location is central, close to major attractions but surrounded by some challenging areas. The dining experience, although serving some vegan dishes, was underwhelming. Overall, a good value with great facilities for guests.
Rooms
8.0
The rooms are modern and clean, albeit slightly small, but they are reasonably sized and unique.
Service
9.0
The service was excellent, with knowledgeable and polite staff making the stay comfortable and convenient.
Location
7.0
The location is central, very close to a major shopping mall, the cable car turnaround, and Union Square, but bordered by some less desirable areas.
Dining
5.0
The dining experience was lacking, with breakfast served in a problematic manner.
Facilities
7.0
The hotel offers great facilities, including a fitness room, meditation room, and free Wi-Fi, but the dining experience was disappointing.
Benjamin
United Kingdom,
May
2024
7.8/10
I absolutely loved my stay at this hotel. The location was perfect, close to shopping, dining, and the new bloomingdales shopping center. The rooms were bright, clean, and required a key for extra security. The service was efficient though lacking a bit of personal touch during certain situations. The morning breakfast filled the gap, and the facilities were top-notch.
Rooms
8.0
The rooms were nice, bright, and most importantly clean.
Service
7.0
The service was efficient, but at times lacked personal attention during specific instances.
Location
9.0
The hotel's location is fantastic, with easy access to various amenities and attractions.
Dining
6.0
The morning breakfast filled a hole, but it's not a lavish spread.
Facilities
9.0
The facilities were great, offering everything I needed during my stay.
Walter
United States,
May
2024
7.2/10
The hotel had rooms that were beyond nice with a comfortable bed and modern decor, but they were a bit small for my liking. The service was great with a stunning view of the city, although some hospitality elements were lacking. The location was good, near popular attractions, but unfortunately in an area with a large homeless population. The dining experience was good, but the breakfast room was cramped. The facilities were well-equipped with a range of services available.
Rooms
8.0
The rooms were beyond nice with a comfortable bed, large screen TV, and contemporary decor.
Service
7.0
The service was great with a beautiful city view, although lacking some hospitality elements.
Location
6.0
The location was good, near popular attractions, but in an area with a large homeless population.
Dining
7.0
The dining experience was good, although the breakfast room was a bit cramped.
Facilities
8.0
The facilities were well-equipped with a range of services available.
Josh
United Kingdom,
April
2024
6.2/10
The hotel is conveniently located with easy access to Union Square and shopping areas. The rooms were clean and reasonably nice, although a bit drab and small. The service was consistently friendly, and the dining experience was poor in terms of quality. The hotel offers basic facilities but lacks frills.
Rooms
7.0
The rooms were reasonably nice although could have done with more lighting, but the bathroom with shower head was small.
Service
8.0
The service was consistently friendly from the moment I walked in until check out.
Location
6.0
The hotel is close to shopping areas and Union Square, but the presence of homeless people in the area was noticeable.
Dining
5.0
The dining experience was poor and not worth the money, with a cramped breakfast room.
Facilities
6.0
The hotel offers basic facilities without any frills.
Willie
United States,
December
2023
8.0/10
The hotel offers comfortable and clean rooms with attentive staff. The location is convenient, near major shopping areas, although the surrounding area can be a bit dodgy at night. Dining options are available nearby, and the facilities are well-maintained.
Rooms
7.0
The rooms were fairly sized and clean, but lacked a safe inside.
Service
9.0
The staff was very friendly, professional, and helpful.
Location
8.0
The hotel is close to bus, cable car, and train stops, making it convenient for transportation.
Dining
8.0
Dining options can be found nearby, offering a variety of choices.
Facilities
8.0
The facilities are well-maintained and offer the essential services.
T.
United Kingdom,
November
2023
7.8/10
The hotel is located in a bustling area, facing Market St It's an old building that's been renovated nicely, offering a perfect stay for a group of four despite the smaller room size.
Rooms
8.0
The rooms, though on the smaller side, were great for our group of four and nicely redone. It might be a bit cramped for doing back flips, but overall comfortable.
Service
9.0
The service was super kind and helpful, with polite staff who answered all our questions and arranged our return airport pick-up seamlessly.
Location
7.0
The location isn't perfect due to the presence of homeless individuals nearby, but it's convenient for visiting San Francisco attractions like the Powell Bart Station, fisherman's wharf, and pier 39. Just a short walk away from the noise.
Dining
7.0
Dining options included goodies from a nearby fully-stocked CVS store and nearby restaurants like Farmer Brown country/soul restaurant. However, a more varied selection could enhance the experience.
Facilities
8.0
The facilities offered were good, including amenities like a mini refrigerator and breakfast, though not lavish.
Anne
United States,
September
2023
7.2/10
The hotel had comfortable rooms, despite being in an older building with few electric plugs and a small bathroom. The lack of central air or heat, and a non-working heater in January, along with other issues like a tiny elevator and inattentive housekeeping staff, were drawbacks. On the bright side, the atmosphere of the rooms was warm and inviting.
Rooms
7.0
The rooms were clean enough, but with some issues like cracking paint and lack of essential amenities. The shower was great though.
Service
9.0
The service was really polite and professional throughout my stay. The staff was very helpful and courteous.
Location
8.0
The hotel is situated in a convenient location near a great shopping area and Union Square. It's close to downtown and the Powell street BART station.
Dining
6.0
The dining experience was average, with limited options and cramped breakfast rooms. However, there were cafes and chain coffee shops nearby, which was convenient.
Facilities
6.0
The facilities were basic and functional, but there were some drawbacks like the tiny elevator and issues with heating during the stay.
Warm and inviting atmosphere
Cracking paint in rooms
Michael
United Kingdom,
August
2023
6.8/10
The hotel is conveniently located near the city center, with fantastic shopping and dining options just a block away. The rooms, although a bit dated, were clean and equipped with essential amenities. The staff, while not overly friendly, were helpful when needed. The dining options were basic but adequate for a quick meal. The hotel's facilities were decent but could use some updates.
Rooms
7.0
The rooms were clean and had essential amenities, although a bit dated.
Service
6.0
The staff, while not very friendly, were helpful when needed.
Location
8.0
The hotel is right near Market Street, offering easy access to shops, museums, and public transportation.
Dining
6.0
The dining options were basic but adequate for a quick meal.
Facilities
7.0
Decent facilities that could use some updates.
Thomas
United Kingdom,
July
2023
7.4/10
The hotel is located in the city center, offering clean and comfortable rooms as a peaceful refuge before heading out for the night. The staff is friendly and helpful, although some noise can disrupt the stay at night. The dining options are basic but fill the need, and the facilities are satisfactory overall.
Rooms
8.0
The rooms were very clean and comfortable, providing a refuge from the city.
Service
9.0
The staff was more than helpful and friendly, making the stay enjoyable.
Location
7.0
The hotel's location in the city center offers easy access to key transport links and shopping areas, although the area can be noisy at night.
Dining
6.0
The breakfast options are basic but sufficient, offering a quick fill-up before the day's activities.
Facilities
7.0
The hotel provides essential facilities for a comfortable stay in the city center.
Alan
United Kingdom,
June
2023
8.0/10
My stay at the Metropolis Hotel was a mixed experience. The location is fantastic, right in the heart of all the tourist attractions, but it can get quite noisy. The service was wonderful, with the staff being extremely courteous and helpful. The rooms could have been a little cleaner, and the area around the hotel did have a presence of homeless people.
Rooms
7.0
The rooms at the Metropolis Hotel were comfortable but could have been a little cleaner.
Service
9.0
The service at the hotel was top-notch, with the staff being extremely courteous and helpful.
Location
8.0
The hotel's location is ideal, being very central and within easy walking distance of many attractions. However, the area does have a presence of homeless people.
Dining
8.0
Dining options were decent nearby, like the Café Bellini, but understanding the area is recommended.
Facilities
8.0
Henry
United States,
June
2023
6.6/10
The hotel offers clean and tidy rooms with a comfortable bed and modern decor, but they can feel a bit small and stuffy. The staff is very helpful and attentive, although there are occasional delays in service. The location is convenient for exploring the city but may be not the safest area due to nearby undesirable elements. The dining options are somewhat limited, with a cramped breakfast setup, but there are nearby alternatives. The facilities are adequate but may not be the most luxurious.
Rooms
8.0
The rooms are clean and tidy, although the beds are a little soft for my liking. The decor is contemporary with a comfortable bed and a large screen TV.
Service
7.0
The staff is very helpful and mindful of your needs and concerns, although there were a few instances of unwillingness to assist. Some delays were experienced in service.
Location
6.0
The hotel is close to Market Street, BART, cable car, Union Square, shopping, and dining, making it convenient for exploring the city, though there are safety concerns with the neighborhood.
Dining
5.0
The dining experience offers options like a mini refrigerator in the room and breakfast served in a bag by the reception front officer. However, the setup is a bit cramped, and better alternatives are available nearby at Cafe Mason.
Facilities
7.0
The facilities are decent but may not be the most luxurious. They offer basic amenities suitable for a comfortable stay.